Shipping policy

Effective Date: November 8, 2025

Thank you for shopping with us! We are excited to ship our products from Japan to you in the United States. Please review our shipping policy below to understand how we process and ship your orders.

1. Order Processing Time

All orders are processed and shipped from our base in Japan within 3 business days after order confirmation.

  • We do not process or ship orders on weekends or Japanese national holidays.
  • During peak seasons or sales events, processing may be delayed by a few days. We appreciate your patience.
  • If there is a significant delay in shipping your order, we will notify you directly via email.

2. Shipping Rates & Estimated Delivery Times

We ship using reliable tracked international shipping services, including DHL, FedEx, or Japan Post, depending on the destination, package size, weight, and available service at the time of shipment.

 Destination Carrier Shipping Rate (USD) Estimated Delivery Time
U.S. Mainland, D.C., Hawaii, Alaska DHL / FedEx / Japan Post

 $22.00 

or

 $28.00

(depending on package size/weight) 

6 - 14 business days

(Processing time : within 3 days)
  • Disclaimer: Delivery times are estimates. We are not responsible for delays caused by customs processing, severe weather, or other unforeseen carrier-related issues.

3. 🚨 Important Notice on U.S. Customs and Duties

As of August 29, 2025, the U.S. government has suspended the $800 duty-free exemption (de minimis) for imports.

This means all shipments from Japan to the U.S., regardless of their value, may be subject to customs duties and import taxes.

  • Customer's Responsibility: All customs duties, import taxes, and any related brokerage fees are the sole responsibility of the customer (the importer).
  • Payment Process: You may be contacted by the shipping carrier, postal service, local delivery partner, or a customs broker to pay these fees before your package can be delivered.
  • We Cannot Estimate Fees: These fees are determined by U.S. Customs and Border Protection at the time of import. We cannot predict or control these charges.
  • More Information: For more details, please visit the U.S. Customs and Border Protection website.
  • Refusal to Pay Customs: If you refuse to pay customs duties and taxes upon delivery, your order will be either returned to us or destroyed by the carrier. In either case, you will be responsible for all associated costs, including the original shipping fee, any return shipping fees, and any duties or brokerage fees incurred. Any refund will be issued after deducting all of these costs. Please note that these costs often exceed the total value of the order, in which case no refund will be issued.

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. The tracking number typically becomes active within 24-48 hours as it is processed by the carrier.

If you have any questions about your tracking information, please feel free to contact us.

5. Address Restrictions (PO Boxes & Military Bases)

We ship via DHL, FedEx, or Japan Post. A physical street address is required for delivery.

  • PO Boxes: We cannot ship to PO Box addresses.
  • Military Bases: We cannot ship to APO/FPO/DPO addresses.

Please provide a physical home or business address when placing your order. If a restricted address is entered, we will contact you to request an alternative, which may delay your order's processing.

6. Shipping Service Areas

Areas We Ship To:

  • U.S. Mainland (48 states)
  • Washington D.C.
  • Hawaii
  • Alaska

Areas We Do Not Ship To:

  • Puerto Rico
  • Guam
  • American Samoa
  • Federated States of Micronesia
  • Marshall Islands
  • Northern Mariana Islands
  • Palau
  • U.S. Virgin Islands
  • All PO Boxes and APO/FPO/DPO military addresses.

7. Damaged or Lost Packages

We carefully package all items and ship them with insurance for your peace of mind. In the unlikely event that your order arrives damaged or is lost in transit, please follow these steps:

  1. Contact us through our Contact page within 72 hours of receiving your order.
  2. For damaged items: Please attach clear photos of the damaged product AND the packaging (showing the label and any damage).
  3. Please keep all original packaging materials until the claim is resolved.

We will handle everything for you. You do not need to contact the shipping carrier. We will manage the entire claims process and, once confirmed, will issue a full refund or an appropriate resolution.

8. Changing Your Shipping Address

If you need to change your shipping address, please contact us through our Contact page as soon as possible.

  • Address changes are possible before your order has been shipped.
  • Once an order is shipped, the delivery address cannot be changed. Please double-check your information at checkout.

9. Returns

For details on returns and exchanges, please refer to our

Refund Policy

Return shipping costs are the customer’s responsibility for Customer Preference Returns. For returns resulting from Store Error—including a defective item, a significant discrepancy from the description, shipping damage, or an authenticity issue—we will cover the approved return shipping cost. Please see our Refund Policy for full details.

10. Contact Us

If you have any questions about our shipping policy, we're here to help!

Contact Form

Business Hours: Monday – Friday, 11:00 AM – 6:00 PM JST
Saturday, Sunday, and Japanese Public Holidays: Closed

We typically respond within 2 business days, Monday through Friday, Japan time.