FAQ
Shipping
Q: Do you ship to the United States?
A: Yes! We ship to the U.S. Mainland, Washington D.C., Hawaii, Alaska. All orders are shipped from Japan. Please note that we do not ship to P.O. Boxes, military addresses (APO/FPO/DPO), or U.S. territories and associated states (such as Puerto Rico, Guam, American Samoa, Micronesia, and Palau)
For more details, please refer to our shipping policy.
Q: How long does shipping take?
A: We offer international express shipping from Japan to the United States. Delivery typically takes 6-14 business days (Processing time: within 3 business days) for the U.S. Mainland, Washington D.C.,Hawaii, Alaska. Please note that we do not ship to P.O. Boxes, military addresses, or U.S. territories such as Puerto Rico and Guam.
Q: How much is shipping?
A: Shipping to the U.S. mainland, Washington D.C., Hawaii, and Alaska is either $22 or $28, depending on the size and weight of the item. The applicable shipping cost will be displayed at checkout.
Q: What if my package is lost or damaged?
A: If your package is lost or arrives damaged, please contact us via our Contact Form within 72 hours of delivery. For damaged items, please provide clear photos of the product and the packaging. We will handle the entire claims process on your behalf and provide a full refund or appropriate resolution once confirmed.
Q: Can I track my order?
A: Yes! Once your order ships, you'll receive a tracking number via email so you can monitor your package's journey.
Payment
Q: What payment methods do you accept?
A: We accept all major international credit cards, including Visa, Mastercard, American Express, and JCB. All transactions are processed through a secure payment gateway to ensure your information is protected.
Q: What currency are prices listed in?
A: All prices are displayed in US Dollars (USD).
Q: Is it safe to shop on your website?
A: Absolutely! Our checkout is secured with SSL encryption, and we never store your payment information.
Returns and Exchanges
Q: What is your return policy?
A: Returns are accepted within 30 days of delivery, provided that the item is returned in the same condition as when it was received, with all accessories and original packaging included. Please contact us through our Contact Form before returning any items. Please note that return shipping costs from the US to Japan are the customer's responsibility. Please see our Refund Policy for details.
Q: How do I initiate a return?
A: Please contact us via the contact form with your order number and the reason for your return. Please do not ship any items without prior approval. Once your request has been reviewed, we will provide you with the return address and instructions.
Q: Do you offer exchanges?
A: We apologize, but we do not offer exchanges as our items are one-of-a-kind vintage pieces. If you wish to return an item, we will process it according to our return policy. Please note that refund amounts may vary depending on the item's condition and reason for return. For details, please refer to our Refund Policy.
Products
Q: Are your products authentic?
A: We take authenticity very seriously. Our items are sourced from Japan’s established pre-owned and specialty markets and are carefully inspected before being listed for sale.
We are an independent reseller and are not affiliated with or authorized by any brand, manufacturer, or rights holder. Each listing includes detailed photos and condition notes so customers can review the item carefully before purchasing.
If you have any questions about a specific item, please contact us before placing your order.
Q: Are the product descriptions in English?
A: Yes, all product information, including descriptions and sizing, is provided in English.
Q: What if I have questions about sizing?
A: Please refer to the size information provided in the product description. If you need additional assistance, feel free to contact us before placing your order.
Customs and Taxes
Q: Will I have to pay customs fees or import duties?
A: Effective August 29, 2025, duty-free de minimis treatment is no longer available for shipments entering the United States. Depending on the item’s tariff classification, value, country of origin, and method of entry, your order may be subject to applicable customs duties, taxes, processing fees, or carrier brokerage fees. These charges are the buyer’s responsibility and are not included in our product prices or shipping costs.
Q: How much will customs fees be?
A: Customs fees vary depending on the product type, declared value, and your state. For specific information, we recommend contacting U.S. Customs and Border Protection or your shipping carrier.
Customer Support
Q: How can I contact customer support?
A: You can reach us via the contact form. We typically respond within 2 business days, Monday through Friday, Japan time. If our customer support will be closed during year-end holidays or summer vacation, we will announce it on our website in advance.
Q: What are your business hours?
A: Our customer service team is available Monday-Friday, 11 AM - 6 PM (Japan Standard Time / JST, UTC+9). We are closed on Saturdays, Sundays, and Japanese public holidays.
Please note the time difference when contacting us.