Refund policy

Effective Date: July 20, 2026

1. Our Commitment to Authenticity

All items sold in our store are pre-owned unless otherwise stated and are carefully inspected and reviewed before listing. We source our products through trusted channels in Japan.

For luxury brand products, in the highly unlikely event that an item is determined to be inauthentic by a qualified, independent third-party authentication service, we will provide a full refund, including all shipping costs.

For collectibles, vintage items, and specialty items, we make every effort to review each item's description, characteristics, and relevant details based on the information available to us before listing.


2. About Our Diverse Inventory 

We offer a unique inventory spanning luxury goods, collectibles, vintage items, and specialty items. Each product has its own unique condition.

We provide detailed descriptions and photographs on the product page to represent each item as accurately as possible.

Please review this information carefully before making a purchase.


3. 30-Day Return Policy

Our return policy is valid for 30 days from the date you receive your item.
If 30 days have passed since delivery, we unfortunately cannot offer you a refund.


4. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the exact same condition as when you received it.
  • The item must be unworn or unused.
  • All original security tags attached by our store must be intact and not removed.
  • The item must include all original packaging (boxes, dust bags), tags, and accessories that came with it.
  • The item must not be damaged, altered, or soiled by the customer.


5. Non-Returnable Items & Exchanges

  • Items where the security tag has been removed or tampered with.
  • Returns requested more than 30 days after delivery.
  • Items marked as "Final Sale". (Note: Items with a discount of 50% or more are considered Final Sale and are not eligible for returns ).
  • Due to the unique nature of our pre-owned inventory, we do not offer exchanges.


6. How to Start a Return

If you wish to return an item, you must contact us first via contact form before shipping it back.

Please do not send items back without prior approval.

Please provide the following information via contact form:
- Your order number
- The reason for your return
- Clear photos of the item's current condition

Once your return request is approved, we will provide you with the return shipping address and instructions.

Unauthorized Returns:
Items sent back to us without prior authorization will not be accepted.



7. Shipping & Fees

Return Shipping — Customer Preference Returns  
(e.g., did not match expectations, size issues, or change of mind)
The customer is responsible for all return shipping costs.
We strongly recommend using a trackable and insured shipping service, as we cannot be responsible for items lost or damaged during return transit.
Please provide us with the tracking number via the contact form once shipped.
Return shipping costs are non-refundable.


Return Shipping — Store Error
In cases of store error (e.g., defective item, significant discrepancy from the description, item damaged during shipping, or authenticity issue), we will cover the cost of return shipping.

International Returns

For customer preference returns sent from outside Japan, the customer is responsible for return shipping costs and any customs duties, taxes, or related charges incurred in connection with the return. These amounts are non-refundable and may be deducted from the refund if charged to us.

For returns resulting from Store Error, we will cover approved return shipping costs in accordance with the return instructions we provide after approval.


8. Refund Process

Once your returned item is received and inspected, we will send you an email to notify you of the receipt and the approval or rejection of your refund.

If approved: Your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or credit card company may require an additional 5–10 business days to post the refund to your account.

If rejected: If the item is returned in a condition that does not meet our eligibility criteria (e.g., security tag removed, used, damaged), the return will be rejected, and the item will be shipped back to you at your expense.

Partial Refunds

Partial refunds may be granted in specific situations, such as:

  • Items returned missing original accessories or packaging (e.g., dust bag, box).
  • Items that are damaged or show signs of use for reasons not due to our error.

 

9. Late or Missing Refunds

If you haven’t received your refund more than 10 business days after we notified you of the approval:

　①First, check your bank account or credit card statement again.

　②Contact your credit card company (it may take time before your refund is officially posted).

　③Next, contact your bank (there is often processing time before a refund is posted).

If you’ve done all of this and you still have not received your refund, please contact us via contact form.　

 

10. Contact Us

If you have any questions about our Refund and Return Policy, please contact us.

Contact Form

Monday – Friday: 11:00 AM – 6:00 PM (JST)
Saturday, Sunday, and Japanese Public Holidays: Closed

We aim to respond to all inquiries within 2 business days.